FAQs

1. What types of products do you offer?

• Canvas Mood offers curated wall art, hand-painted artwork, custom artwork from photos, and personalized art services for modern homes and interior spaces. Each piece is carefully crafted or curated to bring beauty, balance, and character to your space.

2. Are your artworks really hand-painted?

• Yes. Our artworks are hand-painted by skilled artists with genuine brushwork and rich texture.

3. What payment methods do you accept?

• We accept a variety of payment methods to make your purchase convenient:
  • Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club
  • Accelerated Checkout: Shop Pay, Shop Pay Installments
  • Digital Wallets: Apple Pay, Google Pay, Amazon Pay, PayPal Wallet
  • Crypto: USDC
  • Local Payment Methods:
    • ACH Direct Debit (available to customers in the USA, B2B only)
    • Bancontact (available to customers in Belgium)
    • iDEAL (available to customers in the Netherlands)

4. How can you offer high-quality artwork at reasonable prices?

• We work directly with artists, production partners, and trusted suppliers to reduce unnecessary gallery and retail markups. This allows us to offer beautiful, high-quality wall art at accessible prices while maintaining a strong focus on design, craftsmanship, and customer experience.

5. What is the difference between a print and a hand-painted artwork?

• A print is usually produced by a printing process, while a hand-painted artwork is created by an artist using paint, brushes, and traditional techniques. Hand-painted pieces may feature visible brushstrokes, texture, and slight variations, making each piece unique.

6. If I order framed artwork, will it arrive ready to hang?

• Yes. Framed artwork is professionally prepared and fitted with hanging hardware whenever applicable, so it can be displayed soon after it arrives. Please check the product details for the specific framing and hanging options available for each item.

7. What is the difference between “Gallery Wrap” and “Canvas Stretch”?

• Gallery Wrap means the canvas is stretched around thicker stretcher bars, often with the image continuing around the sides for a modern frameless look. Canvas Stretch usually refers to canvas stretched over thinner bars, which is suitable if you plan to add an external frame or prefer a more traditional presentation.

8. What is your return policy?

• We accept return requests within 30 days after delivery. To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging whenever possible. Custom, personalized, or made-to-order artwork may not be eligible for return or refund unless it arrives damaged, defective, or incorrect. Please review our Returns & Refunds Policy for full details.

9. Can you create artwork that is not displayed on your website?

• Yes. If you are looking for a specific artwork, style, size, color palette, or custom piece that is not currently listed on our website, please contact us with the details. We will be happy to provide a quote and estimated production time where possible.

10. Will the artwork I receive look exactly the same as the images on your website?

• We work hard to ensure that each artwork closely matches the product images shown on our website. However, for hand-painted and custom-made pieces, slight variations in color, texture, brushwork, and detail may occur. These natural variations are part of the beauty of handmade artwork.

11. Can your artists customize colors, size, or orientation?

• Yes. For eligible artworks, our artists may be able to adjust colors, dimensions, orientation, or certain design details. Please contact us before ordering if you have specific customization requirements.

12. Can you create artwork from my personal photo?

• Yes. We offer custom artwork from photos. You can send us your image and share your preferred style, size, and any special requirements. Our team will review your request and help you create a personalized piece for your home or as a meaningful gift.

13. How do I check the status of my order?

• After placing your order, you will receive an order confirmation email. Once your order has shipped, we will send a shipping confirmation email with tracking information. You may also contact our customer support team for updates on your order status.

14. How are your artworks shipped?

• We work with trusted shipping partners such as FedEx, USPS, UPS, Royal Mail, TNT, DHL, EMS, and other carriers. The most suitable carrier will be selected based on your destination and the size or type of artwork ordered.

15. How is the shipping cost calculated?

• We offer free worldwide shipping on all orders. Additional charges may apply only in special cases, such as remote delivery areas, oversized items, or customs-related fees charged by the destination country.

16. How do you protect artwork during transit?

• We carefully package each order using protective materials suitable for artwork. We also work with reliable logistics partners and may use shipping insurance where appropriate. If your package arrives damaged, please contact us within 7 days of delivery with your order number, clear photos or videos of the item, and images of the packaging.

17. Can I track my order?

• Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment online.

18. How do I care for my artwork?

• Keep your artwork away from direct sunlight, excessive humidity, extreme temperatures, and moisture. Dust gently with a soft dry cloth or soft brush. Avoid using water, chemical cleaners, or abrasive materials, as they may damage the artwork.

19. Can I cancel or modify my order?

• You may request to cancel or modify your order within 24 hours after placing it by contacting our customer support team. After this period, your order may already be in production or processing, and changes may not be possible.

20. Do you accept business collaborations?

• Yes. We welcome collaborations with interior designers, home stagers, galleries, furniture stores, architects, builders, realtors, retailers, and other trade professionals. Please contact us to discuss wholesale, trade, or custom project opportunities.

21. How do I contact customer support?

• If you have any questions or need assistance, please contact us by email at support@canvasmood.com or through our website contact form. Our customer support team will be happy to help.

These FAQs are designed to answer common questions and help you shop confidently at Canvas Mood. If you need further information or assistance, please contact us.

Last updated: July 5, 2026