Privacy Policy

Introduction

Thank you for choosing Canvas Mood. We are committed to protecting your privacy and safeguarding the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through our website. Canvas Mood operates with offices in California and London, serving customers worldwide. We handle personal information in accordance with applicable privacy laws and regulations, including GDPR where applicable.

What Information We Collect

We collect various types of personal information in connection with the services we provide. This information may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, and other information you provide when you purchase from our website, create an account, contact us, or participate in our promotions.
  • Payment Information: Payment details necessary to process transactions. Payments are processed securely by our payment providers, and we do not store full credit or debit card numbers on our servers.
  • Technical and Usage Information: IP address, browser type, device information, pages visited, referring pages, and other data related to your interaction with our website.
  • Marketing Information: Your email preferences, subscription status, and interactions with our marketing emails, where applicable.

How We Use Your Information

We use the information we collect for several purposes:

  1. To Provide and Improve Our Services: To process orders, deliver products, provide customer support, manage returns or refunds, and improve our website and service offerings.
  2. For Marketing and Promotions: Subject to your consent where required, to send you updates, new arrivals, exclusive offers, and promotional information about our products and services.
  3. To Ensure Security: To protect our website, customers, and business from fraud, unauthorized access, abuse, and other potential threats.
  4. To Comply with Legal Obligations: To comply with applicable laws, regulations, tax requirements, accounting obligations, and lawful requests from authorities.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted third parties only where necessary to operate our business and provide our services, including:

  • Service Providers: Companies that provide services on our behalf, such as ecommerce platforms, payment processors, shipping and logistics providers, email marketing providers, analytics providers, fraud prevention services, and customer support tools.
  • Payment Providers: Payment information is processed securely by our payment providers to complete transactions and prevent fraud.
  • Legal Requirements: When required by law, we may disclose your information to authorities or third parties pursuant to a legal request, subpoena, court order, or other legal process.

Third-Party Services

We may use trusted third-party services, including ecommerce platforms, payment processors, shipping providers, analytics tools, advertising platforms, and email marketing services, to operate our website and provide our services. These third parties may collect, process, or store personal information in accordance with their own privacy policies and applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. These technologies may be used to enhance and personalize your experience, remember your preferences, provide social media features, analyze website traffic, measure marketing performance, and improve our services.

You can control the use of cookies at the browser level. Where required by applicable law, we will request your consent before using non-essential cookies.

Your Rights

Depending on your location and applicable privacy laws, you may have specific rights regarding the personal information we hold about you. These rights may include:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can ask us to erase your personal information, subject to legal or operational requirements.
  • Objection and Restriction: You can object to certain processing activities or ask us to restrict the processing of your personal information.
  • Portability: You can request a copy of your personal information in a structured, commonly used format.
  • Withdraw Consent: Where we rely on your consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at support@canvasmood.com.

Marketing Communications

If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@canvasmood.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Data Security

We implement reasonable technical, administrative, and organizational measures to help protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Because Canvas Mood serves customers worldwide, your personal information may be processed or stored in countries outside your country of residence. Where required by applicable law, we take appropriate steps to help protect your personal information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you about any changes by revising the “Last updated” date at the bottom of this policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Last updated: July 5, 2026

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