Returns & Refunds Policy

Thank you for choosing Canvas Mood

We want you to be fully satisfied with your purchase. If you are not completely satisfied, please contact us and we will do our best to help you with a smooth return or refund process.

Returns

We accept return requests within 90 days after delivery. To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging whenever possible.

Before returning an item, please contact us at support@canvasmood.com with your order number and the details of the product you wish to return. We will provide return instructions after reviewing your request.

Please do not send items back without contacting us first, as returns sent without prior authorization may not be accepted.

Custom or Personalized Artwork

Custom, personalized, or made-to-order artwork may not be eligible for return or refund unless the item arrives damaged, defective, or incorrect. If you have any concerns about a custom order, please contact us and we will work with you to find a suitable solution.

Return Shipping

If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs. If the item arrives damaged, defective, or incorrect, please contact us immediately and we will help resolve the issue.

Return Address

After your return request is approved, we will provide the appropriate return address and instructions by email.

Damaged, Defective, or Incorrect Items

All orders are carefully packaged before shipment. If your order arrives damaged, defective, or incorrect, please contact us at support@canvasmood.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photos or videos of the item and packaging. We will review the case and help arrange a replacement, refund, or other suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or card issuer.

Non-Refundable Items

Gift cards, final sale items, and custom or personalized artwork are non-refundable unless they arrive damaged, defective, or incorrect.

Contact Us

If you have any questions about returns or refunds, please contact us at support@canvasmood.com.

Last updated: July 5, 2026